If your users are ignoring the system, it’s not because they need more training. It’s because the system wasn’t built for them.
You shouldn’t need a 20-minute video to explain how to submit a risk assessment.
You shouldn’t have to email screenshots to explain where to click.
And your users definitely shouldn’t feel like using your GRC platform is harder than the actual risk or compliance task itself.
And yet, that’s the norm.
Training becomes the patch we throw on top of poor design. We build systems around internal logic, acronyms, and workflows that only the program owners understand (then expect everyone else to catch up). That’s not training. That’s a design failure.
Good Design Is the Best Training Tool
The best user training is no training.
Or close to it.
When GRC platforms are intuitive, contextual, and designed around how people actually think and work, usage happens naturally. Attestations get done. Reviews are submitted. Approvals flow without a project manager chasing every step.
Training should reinforce behavior, not explain basic navigation.
That means:
- Fewer generic webinars, more just-in-time prompts
- Less explaining where to go, more building systems that lead people there
- Less jargon, more plain English
- Less pushing users to learn your system, more designing the system to match the way they already work
What Better Training Actually Looks Like
It’s not about videos or user manuals. It’s about clarity.
Clear labels. Clean workflows. Short forms. Actionable dashboards.
A simple “here’s what to do next” experience at every step. When people feel like the system is helping them do their job (not making it harder) engagement becomes a given.
And if you do need to train users, keep it specific. Short videos tailored to the task at hand. Inline instructions instead of PDFs. A single source of truth that actually gets updated. Respect your users’ time and they’ll reward you with fewer headaches.
A GRC program should empower your team, not require a crash course in software navigation.
Let’s build something people actually want to use:
👉 empoweredsystems.com
